WORK FOR US

AGAME CAREERS.

We’re always looking for great people to come and join the AGAME Team.

AVAILABLE JOBS.

If you feel like you share our ambition and values then all our latest roles are shown below and we’d encourage you too apply.

We like to have a rolling recruitment programme, so if there aren’t any specific roles available currently, but you feel like you can add value to the team then please contact Adrian direct, [email protected] or on 01209 311248.

AGAME RELATIONSHIP MANAGER.

We are looking for a motivated, sports orientated relationship manager to join the AGAME Team. The role will involve managing existing accounts, nurturing and converting new enquiries and helping to drive the brand forward by influencing strategy and process.  This is great opportunity for someone to join the team at a time when we are looking to evolve, and you will be a key part of this.

The role summary is below along with the job description and knowledge and experience we are looking for.

The main purpose of the role is to manage our existing accounts across both our schools and clubs and to manage all new enquiries. 

  • Building and maintaining great relationships with key customers through planned individual account support
  • Exploring and creating strategies to maximise sales opportunities with existing customers
  • To manage all new enquiries
  • Work with purchasing to forecast and ensure stock levels are adequate for key buying times where relevant
  • Be the main point of contact for the customer
  • Work alongside internal order processing staff to make sure customers receive great service
  • Working with the MD to set sales KPIs and targets for the seasons
  • Working with Marketing to set sales plans and strategies for the seasons
  • Report according to KPI’s
  • To carry out market research, competitor and customer surveys
  • Manage and continuously update CRM
  • Manage time effectively
  • Work remotely when and where necessary
  • Communicate effectively with the team
  • Contribute to meetings and planning
  • To handle complaints
  • To really understand our key markets and the products we sell within each
  • To follow process but to not be afraid to offer suggestions on improvements
  •  
  • Clear and effective communicator with the ability to quickly build strong relationships
  • Ideally have some account management / customer service experience
  • Have great attention to detail
  • Be willing to go above and beyond
  • Be passionate about sport and equally passionate about customer service
  • IT literate – be able to use outlook 365, CRM’s, ERP systems
  • Be willing to learn
  • Be a team player
  • Be a good communicator whether written or verbal
  • Be willing to contribute
  • To be able to work toward pre-determined KPIs
  • Familiarise themselves with the Company Policies and Procedures, held on the citrusHR system, accessible by all staff at any time from the website.
  • Uphold the Equal Opportunities and Anti Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
  • Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.
  • Be proactive, bring ideas, suggestions and contribute to business improvement.
  • Undertake training as required.
  • Attend staff and team meetings as required.
  • Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers and visitors.
  • Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met

£22,000 – £30,000 subject to experience and qualifications, plus quarterly profit share.

The role will be a mix of office based and remote working. 

Applications for the position close on Friday 27th August 2021 and there will be an interview process that follows.

Should you wish to discuss the role, please feel free to contact Adrian – [email protected]

Please submit your CV and covering letter on this page. Alternatively, you can email your covering letter and CV to [email protected]

AGAME PRODUCTION ASSISTANT.

We are looking for a motivated, hard working individual to join our production department. The role will be fast paced and will involve supporting our production manager to complete customer orders on time and as efficiently as possible. Within the role their will be goods in and goods out (picking, packing and dispatch) responsibilities as well.  This is great opportunity to join the AGAME team at a time when we are looking to evolve, and you will be a key part of this.

The role summary is below along with the job description and knowledge and experience we are looking for.

The main purpose of the role is to manage goods in and goods out (picking, packing and dispatch) as well as supporting our production manager to complete customer orders on time.  

  • All goods in and goods out (dispatch)
  • Managing customer orders through our sales system to dispatch
  • Embroidery and Printing 
  • Communicate effectively with the team
  • To follow process but to not be afraid to offer suggestions on improvements
  •  
  • Some printing and embroidery experience would be ideal, but full training will be given
  • Ideally some warehouse experience would be useful, but full training will be given
  • Good IT skills
  • Ability to use Microsoft Office (word, outlook, 365) would be advantageous. 
  • Familiarise themselves with the Company Policies and Procedures, held on the citrusHR system, accessible by all staff at any time from the website.
  • Uphold the Equal Opportunities and Anti Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
  • Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.
  • Be proactive, bring ideas, suggestions and contribute to business improvement.
  • Undertake training as required.
  • Attend staff and team meetings as required.
  • Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers and visitors.
  • Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met

This is a part time role initially, but looking to grow the hours. 

This is a minimum wage role, paid by the hour. 

The role will be based out of AGAME HQ at TR15 1SR.  

Applications for the position close on Friday 27th August 2021 and there will be an interview process / trial day that follows.

Should you wish to discuss the role, please feel free to contact Adrian – [email protected]

Please submit your CV and covering letter on this page. Alternatively, you can email your covering letter and CV to [email protected]

AGAME CUSTOMER SERVICE APPRENTICESHIP.

Are you organised and enjoy working as part of a team? Do you love to learn and get satisfaction from a job well done? Are you passionate about customer service and always do what you say you will do? If you’re answer is YES to these questions, then we would love to hear from you. We are looking for an experienced Customer Service Administrator who is used to working in a fast -paced environment to work in our team. Working closely with our Customer Service Manager, to make sure that we can deliver a great customer experience.

The role summary is below along with the job description and knowledge and experience we are looking for.

The main purpose of the role is to assist the Customer Services Manager you will be responsible for all aspects of customer service, from meeting and serving clients, raising orders and taking payment to responding to queries and helping to resolve customer complaints. 

  •  Respond to client queries over the phone whilst having an excellent telephone manner, with the ability to take notes and set actions to ensure that we meet customer expectation

  •  Process and manage client orders through to dispatch.

  • Adhere to company budgets and goals.

  • Answer client queries and complaints, escalating where necessary.

  • Use of basic Microsoft functions e.g.; Word & Excel

  • Ability to adapt and learn to use our bespoke order tracking and customer management system.

  • Ability to build rapport with customers and suppliers, as well as internal colleagues.

  •  Responding to customer queries via email.

  • Any other duties as seen necessary.

  •  
  • Use of IT systems

  • Problem Solving

  • Organisation

  • Communication

  • Customer Service

  • Familiarise themselves with the Company Policies and Procedures, held on the citrusHR system, accessible by all staff at any time from the website.
  • Uphold the Equal Opportunities and Anti Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
  • Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.
  • Be proactive, bring ideas, suggestions and contribute to business improvement.
  • Undertake training as required.
  • Attend staff and team meetings as required.
  • Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers and visitors.
  • Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met

This is a part time role initially, but looking to grow the hours. 

The salary will start at slightly above an apprentice wage, paid by the hour. 

The role will be based out of AGAME HQ at TR15 1SR.  

Applications for the position close on Friday 27th August 2021 and there will be an interview process / trial day that follows.

Please note the successful candidate will be enrolled onto an apprenticeship with Truro & Penwith College. Further information about what that would entail is here:

https://www.getmyfirstjob.co.uk/search/details/140367/1/advanced-apprenticeship/business-and-administration/redruth/customer-service-administrator-apprentice

Should you wish to discuss the role, please feel free to contact Adrian

[email protected]

Please submit your CV and covering letter on this page. Alternatively, you can email your covering letter and CV to

 [email protected].